It takes 2–7 business days to create a product and fulfill an order
The average shipping time is 4 business days depending on the delivery destination
Once the order is fulfilled and shipped out, it's delivered to the end address
1. Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll ship separately are:
snapback hats, trucker hats, dad hats/baseball caps, and visors
postcards and stickers
pillows with stuffing
bean bag cases
keychains and pet tags
Fulfillment location.We fulfill products in multiple locations, so if your order consists of products that have different fulfillment locations, we'll ship the products separately.
Shipping costs for orders with multiple shipments will be higher than for orders with a single shipment. See the final shipping costs in the order checkout.
2. What is the estimated delivery time and how is it calculated?
Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
Issues with print/embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (email@example.com), we’ll check your order status and let you know how to proceed.
3. What should I do if it is past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by sending us an email at firstname.lastname@example.org.
4. Will I get charged for customs?
If your order is shipped from a facility that's in a different region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.
5. Can I return or exchange my ordered products?
If you haven’t received your order or notice an issue with the products, please reach out to our customer support team and we’ll help you get it solved. Please read our Return Policy for more details.
6. Do shipping prices change based on product fulfillment locations?
No, the shipping rates are not impacted by the location where the products are fulfilled. For example, it'll cost the same to ship a t-shirt from the US to Germany as it would be to ship the same t-shirt from the EU.